Stop
Complaining and do your Job or Leave!
Working for any one employer is a
choice. Therefore employees must understand that if they are not happy with an
employer they are free to look for a better employer. Employees must move away
from putting all the blame on their employer for everything that goes wrong in
their own lives. Employees must realise that they work for their families and
not any employer. Yes they are employed by an employer in order to work for
their families. Before complaining, look at what you have contributed to the
organisation first. Most of the employees who complain are habitual poor
performers who complain all the time in order to hide their poor performance
record.
This is made worse by an incompetent
management team that has no clue on how to lead people. The majority of
managers have appalling people management skills that affect the morale of
staff. They are where they are not because they know better than those they
lead but because of their connections. Improper promotion systems have lead to
the elevation of incompetent managers to positions of authority. The majority
of these managers think like “employees”.
They are in the workers committees by proxy. They direct workers
committee proceedings through their people in these associations.
It has been an interesting
observation that the internet contains very little information on how employees
can individually improve their work performance but contains thousands of
articles on how MANAGEMENT can enhance employee productivity, how managers can
motivate employees, how management can improve the workplace to enhance
productivity, job design methods etcetera. Most information is targeted at
management. What does this say about employee productivity? Are we saying the
onus is on management to improve productivity? Are we saying the employee has
to be pushed and cajoled into working by management?
Let us go back a little bit and trace
the meaning of the word “Management.” “Management” comes from Old French ménagement “the art
of conducting, directing”, from Latin manu agere “to lead by the hand”) .This
definition is interesting because it traces the root meaning back to the Latin
phrase meaning “to lead by the hand”. Leading by the hand implies giving
direction that is stronger than just a passing suggestion yet still fairly
gentle in approach. Leading by the hand also implies that the person doing the
leading is first going where the follower is being lead. The leader is not
asking the follower to do something he is not willing to do himself.
Good enough definition but there is no mention of the
one being led. Can the one being led by the hand go where he does not want to
go? Sure we can argue that he can be forced into going but would it not be
easier if the one being led actually wanted to go where he was being led to? Is
the responsibility of getting to the destination all management responsibility
or should there be input of some sort from the employee?
I think the employee has been left out of this
equation for too long. It is of no doubt that management should drive
productivity but employees should be responsible for this process as well. They
should individually have a role to play in productivity enhancement. So what is
this role that employees should play?
Change of mindset is the first on my list of “to do
things” for the employee. This at the end of the day is up to the employee.
Management can facilitate this process in various ways like training for
instance but at the end of the day the bark stops with the employee. Are you
willing to change? It is a bit like an alcoholic for instance. They might
receive a lot of information about the dangers of drinking and the benefits of
not drinking but until they make up their minds to stop, it is all just cheap
talk.
So how can you as an employee change your mindset?
Being positive is a start. Be positive about your life and the organization you
are working for. Stop complaining. If you want to leave the organization you are
working for please do. The fact that you are there must mean you have nowhere
better to go or that there is no organization that wants you at the moment so
why not make the best of where you are?
Stop seeing management as the enemy. The “them” and
“us” mentality should stop. It doesn’t matter that your boss is “horrible” or
“doesn’t care about employees.” The fact that you are in that organization and
getting paid (no matter how much) to conduct specific duties means it is your
mandate to perform because you have an obligation to the organization to do so.
This is regardless of whatever circumstances might be present at that moment.
There is a common saying among us when we have had a busy day at work, “Nhasi
ndashanda!!” In English it roughly translates to, “I have worked hard today!”
So what does this mean? Isn’t working hard what you are supposed to do
everyday? If you don’t work hard everyday, what is it that you do on every
other day?
A lot of arguments have been put forward about
unavailability of resources, the rough economic times, management style,
etcetera, all of which can hinder performance. That is very true but are we as
employees putting in an honest day’s work? With that little that we might have
to work with, are we honestly giving our best to whatever duties we have been
assigned to? The answer most frequently is no. Maybe it is high time in the famous
words of Michael Jackson; we take a look at the man in the mirror before we go
blaming our employers for our “misfortunes.”
Develop a hunger for knowledge. It is not management’s
responsibility to better your knowledge and skills; you can do that on your
own. If we ask ourselves when the last time was that we picked up a book that
was not a magazine, newspaper or novel just to read on a topic of interest, we
would be surprised at the answer. Some of us complain we are bored with our
jobs because we have a lot of downtime due to the current economic hardships
that a lot of organisations are facing, but what we choose to do with our
‘free” time is a lot of our doing. We have to do way with the mentality that we
read only for exams. Being knowledgeable improves our thinking capability and
makes us more effective in our work.
Commit to excellence. This covers every area of your
life. Adopt a motto of exuding excellence in all you do, what you wear, your
work area and what you say. Make it a habit and eventually it will become a way
of life. Be excellent even if no one is watching.
The employer will never be able to solve all your
needs. This is a sad but true reality. Once we accept this truth we can stop
being resentful and start taking control of our lives. Stealing to “fix” the
employer for being stingy is not an option. As previously mentioned, “if you
are not happy with the heat, get out of the kitchen.”
Change is never easy but if management and employees work
together towards a common goal, the results will definitely be worthwhile.
Memory Nguwi is the Managing Consultant of
Industrial Psychology Consultants (Pvt) Ltd a management and human resources
consulting firm. Phone 481946-48/481950/2900276/2900966 or cell number 0772 356
361 or email: mnguwi@ipcconsultants.com or
visit our website at www.ipcconsultants.com
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